Frequently Asked Questions

Holla @edenphotosapp if you've got more questions and we'll do our best to answer.

  • How does Eden Photos actually work?

    A very small thumbnail of your images is generated and then sent to a secure server for processing. The server then sends a response and the results are stored locally on your computer.

  • Is this a one-time process, how will my new images be processed?

    After the initial processing of your images has completed, Eden Photos will keep working in the background and periodically check for newly added images to the targets you set for processing (Pictures folder, Photos, etc.). Leaving Eden Photos running will ensure that you always have your images indexed and properly categorized.

  • I already have some tags/keywords added to my images, will Eden Photos affect those?

    No. If you already have some tags or keywords set manually, Eden Photos will not process those images. Furthermore, please keep in mind that the cleaning functionality in Eden Photos currently also removes the tags/keywords you have added manually. If you wish some images to not be affected during the cleaning progress, you should temporarily add those images to a folder, which is not added as a target for processing.

  • If this is a Mac-only app, how will I be able to use and see the keywords and categories on my other Apple devices?

    If you are using Eden Photos to add keywords and categories to the images in your Photos Library and you have iCloud syncing enabled, the keywords and the category Albums will be automatically transferred to your other iCloud enabled devices, including iOS devices too.

  • What exactly am I paying for?

    Eden Photos is a subscription based application. With the initial purchase of the application you receive a reduced price 6-month subscription. During that period your current and newly added images will be processed uniterruptedly. After the 6-month period is finished you have the ability to purchase a subscription in order to continue processing your newly added images. This will not affect the images you have processed in the initial 6-month period.

  • How long will it take for my images to be processed?

    The speed of the processing depends on the amount of images, the speed of your internet connection and the processing power of your machine. We only transfer very small chunks of data between your computer and the cloud servers, so it should finish quickly.

  • Are my photos and picture files stored anywhere in the cloud?

    No, not at all! We respect privacy. The application just temporarily uploads a small thumbnail of each photo for recognition and analysis and deletes after that.

  • Do I need to be a pro to use this?

    Eden Photos was created with the idea to be super easy to use. No matter if you are a pro photographer or the kind of person that loves to shoot tons of photos the application will organize your images seamlessly. In practice you don't need to do anything - Eden Photos index all your Photos and the Picture folder and annotate them with tags and categories. The only thing you may need to do is to add some specific folders with photos, if you have photos out of Photos and the Picture folder, and still want them indexed.

  • Is it ok if I buy 400 copies?

    Yes, and this will send us over the moon :) But you better do it only in case you have a photo agency with 400 employees that want their photos organized.